Upstream Works, Aceyus to pioneer customer experience solutions
Category: #tech  | By Mateen Dalal  | Date: 2019-09-18 |
  • shareshare_icon
  • Twitter
  • Facebook
  • LinkedIn

Upstream Works, Aceyus to pioneer customer experience solutions

Customer Experience (CX) is vital for companies to understand the mindset of their clients. Industries are actively investing in customer experience solutions to stay ahead in competition. Companies are also partnering with other market players to enhance their product offerings and customer satisfaction.   

Upstream Works Software Ltd., the Ontario based software company that offers Omnichannel Contact Center solutions, is one such firm that has recently inked a partnership agreement with Aceyus, a forerunner in contact center innovations that helps enhance and manage employee and customer experience.

According to reports, the venture would focus on enriching customer experience management with informative data that enables improved performance and informed decisions.

Currently, Upstream Works offers Cisco Finesse desktop with its omnichannel CX management solutions, along with intuitive workspace for supervisors and agents to deliver well informed, personalized customer experiences while gathering crucial conversational data.

The company’s UWF (Upstream Works for Finesse) was awarded 2019 CUSTOMER Product of the Year by TMC, a renowned media company, making it the firm’s third consecutive year to bag this recognition for its outstanding customer experience omnichannel solutions on Cisco communications platform.

Speaking on its partnership, Rob McDougall, President and CEO, Upstream Works, said that the company is excited about this collaboration with Aceyus. This venture would benefit both the organizations by providing an extensive amount of data, and offering them an aggressive advantage while building its digital transformation goals.

As for Mike Ary, President and CEO, Aceyus, this venture would help sellers recognize its customers journey, informing them with insightful information that could optimize contact center performance and advance experience. 

In addition to its partnership with Aceyus, Upstream Works has also recently entered into a deal with Local Measure, an Australian based CX platform that offers best customer experience services for operations with real-world, physical presence.

As per sources, the partnership focuses on offering brands with a comprehensive and seamless solution to provide real-time social and customer engagement excellence across businesses.

Source Credit: https://www.upstreamworks.com/upstream-works-software-partners-with-aceyus-on-customer-experience-management-solutions/

  • shareshare_icon
  • Twitter
  • Facebook
  • LinkedIn


About Author

Mateen Dalal     twitter

Mateen Dalal

A qualified electronics and telecommunication engineer, Mateen Dalal embarked on his professional journey working as a quality and test engineer. Harnessing his passion for content creation however, Mateen pens down industry-rich articles for ReportsGO.com and a few o...

Read More..

More News By Mateen Dalal

Apollo plans to expand looking at average occupancy surge

Apollo plans to expand looking at average occupancy surge

By Mateen Dalal

Apollo Hospitals Enterprises Ltd., one of India's leading healthcare providers, is reportedly targeting to increase the average occupancy rate in its hospitals to 68-70% for the fiscal year 2024. The company recently announced impressive finan...

ChatGPT’s creator OpenAI proposes regulation of AI by humans

ChatGPT’s creator OpenAI proposes regulation of AI by humans

By Mateen Dalal

OpenAI, the creator of ChatGPT, has reportedly put forward a proposal for the establishment of an international organization to regulate artificial intelligence (AI). Led by CEO Sam Altman, the company believes that AI systems developed within the ne...

Medtronic pledges USD 350 Mn to expand R&D operations in India

Medtronic pledges USD 350 Mn to expand R&D operations in India

By Mateen Dalal

Medtronic, a leading healthcare technology company, has announced plans to expand its R&D center in Hyderabad, India, with a whopping investment of USD 350 million. The existing facility is already the largest center for the company outside the U...