Science Applications International Corp. (SAIC), an American IT firm that provides government services, is collaborating with Espressive, a California-based tech company that has developed AI technology for employee self-service needs.

According to reliable sources, Espressive Barista virtual assistant will be fused with SAIC’s U-Centric IT solution to provide consumer automated services for resolving user issues, questions and requests using AI technology and natural language processing.

Reportedly, Espressive Barista is proficient of upgrading customer’s user experience by providing smart responses to requests. Linking Espressive Barista with SAIC’s U-Centric AI-based solutions would provide a flawless user experience for IT capabilities that can extend to all functions of an organization, including payroll, facilities, HR and more. Moreover, the partnership would further SAIC’s vision of providing support services that are delivered as per user’s demand via any device, cite sources.

As per a statement, Coby Holloway, Vice President of enterprise IT, SAIC, said that the company is excited to partner with Espressive to offer cutting-edge solutions to its government customers, and deliver a more effective IT user-experience. He said that Espressive Barista’s capability to understand context and language is an essential element that can help reduce call volume and automate service desk questions.

Meanwhile, Pat Calhoun, CEO and Founder, Espressive, claims SAIC to be an emerging technology firm with a drive for ground-breaking ideas. He said that their company owns similar values as SAIC and is thrilled to help the firm enrich its IT offerings.

Reliable sources cite that SAIC’s U-Centric user-friendly solutions and Espressive Barista will benefit organizations by providing a better operational efficiency to meet business-aligned outcomes.

For the uninitiated, SAIC has a strong portfolio of offerings across the civilian, defense, intelligence and space markets including high-end solutions in IT, engineering and mission solutions. With headquarters at Reston, Virginia, SAIC has an overall workforce of 23,000 and is estimated to record annual revenues worth $6.5 billion.

Source Credit: https://finance.yahoo.com/news/correcting-replacing-saic-partners-espressive-041400882.html