3CLogic focuses on global expansion, declares Series B funding round
Category: #tech  | By Mateen Dalal  | Date: 2020-03-29 |
  • shareshare_icon
  • Twitter
  • Facebook
  • LinkedIn

3CLogic focuses on global expansion, declares Series B funding round

Cloud contact center solution provider 3CLogic has apparently declared a Series B financing round worth USD 9 million. Reliable reports claim that the round was mainly led by True Blue Partners and Capitan Investment Partners, while the other participants included Force 3 Partners, Blu Ventures, and more.

As per sources familiar with the knowledge of the matter, the company will use the funding amount to fast-track its expansion globally, and is planning to retain a special focus on Global 2000 enterprise companies that are working to digitally transform their customer services and support teams.

Tony Rickert, Managing Partner, Capitan Investment Partners, has been quoted to state that the establishment is thrilled to join 3CLogic’s current investor portfolio and lead this funding round. Capitan has been following 3CLogic for a while now and is rather taken in with the firm’s go-to-market strategy and team, Rickert says, adding that the cloud contact center solution provider is right amidst important technological trends including AI, speech analytics, and digital transformation.

Denis Seynhaeve, CEO , 3CLogic, has been quoted to say that most organizations as on today are looking out for maximizing the performance of their agents through automation of repetitive and manual tasks, in order to concentrate on more crucial employee or customer requirements. While digital channels remain a pivotal part of this strategy, voice will be the most important part of customer engagement, especially when the digital options seem insufficient, Seynhaeve adds.

3CLogic, as a part of its strategy, is focusing on helping huge enterprises integrate voice features as well as functionality, such as reporting, intelligent call routing, CTI, speech analytics, and IVR, with their system of record – like MS Dynamics or ServiceNow. Additionally, its Hybrid Cloud offering also enables organizations to adopt cloud-enabled flexibility – like the ability to work remotely while simultaneously leveraging PBX environments.

Source Credits: https://business.financialpost.com/pmn/press-releases-pmn/business-wire-news-releases-pmn/cloud-contact-center-provider-raises-series-b-funding-to-continue-global-expansion-and-growth

  • shareshare_icon
  • Twitter
  • Facebook
  • LinkedIn


About Author

Mateen Dalal     twitter

Mateen Dalal

A qualified electronics and telecommunication engineer, Mateen Dalal embarked on his professional journey working as a quality and test engineer. Harnessing his passion for content creation however, Mateen pens down industry-rich articles for ReportsGO.com and a few o...

Read More..

More News By Mateen Dalal

Oral-B & iADH partner to make oral care positive & accessible for all

Oral-B & iADH partner to make oral care positive & accessible for all

By Mateen Dalal

Oral-B, a well-known American oral hygiene products brand, has reportedly inked a partnership deal with iADH (International Association of Disability and Oral Health), in order to make oral care more positive, accessible, and inclusive for disabled p...

NEA AND SLA SIGN MOU TO SHARE GLOBAL NAVIGATION SATELLITE SYSTEM (GNSS)-DERIVED MOISTURE DATA FOR WEATHER MONITORING APPLICATION

NEA AND SLA SIGN MOU TO SHARE GLOBAL NAVIGATION SATELLITE SYSTEM (GNSS)-DERIVED MOISTURE DATA FOR WEATHER MONITORING APPLICATION

By Mateen Dalal

Singapore, 2 August 2022 – The National Environment Agency (NEA) and the Singapore Land Authority (SLA) have signed a Memorandum of Understanding (MOU) to develop the use of Global Navigation Satellite System (GNSS) data obtained from SLA&rsqu...

Baidu launches Apollo RT6; seeks expansion of its robotaxi fleet

Baidu launches Apollo RT6; seeks expansion of its robotaxi fleet

By Mateen Dalal

Baidu, a leading China-based artificial intelligence (AI) company and search engine, has reportedly uncovered its most recent electric autonomous driving vehicle. As per credible sources, the new vehicle, Apollo RT6, will be a part of the robotaxi...